Q. When booking a Glee Tribe party, what is included?
3 hours of all items listed in our themes packages including pickup and delivery, collection, assembly, styling and laundry of all our accesories and decorations.
Q. Do I need to sign any rental contract with Glee Tribe Kids Events for their services?
Yes. This is a requirement. Safety and Fun is a top priority for Glee Tribe. Our staff will explain some safety guidelines instructions with you before setting up the party. We want to ensure that you have a memorable and beautiful experience. Please read our User Agreement shared in our website before scheduling your party. You will need to sign up a rental contract as well as a liability waiver before our service is completed. Individual liability waivers for other parents using our rental packages may be required.
Q. What payment is required for booking a party?
We require a $100 fee deposit to secure your booking, with the remaining balance to be paid 14 days prior to your child event. In addition a refundable damage deposit of $100 needs to be paid as well when you book your party. Please also check our user agreement information.
Q. Can I pay Online using Credit Card?
No. Currently we are just accepting e-mail transfer. We want to ensure you have a great experience using our services, in the future we will add this option to our website.
Q. Are your themes for Boys and Girls?
We have gender neutral themes that can be for boys and girls (Safari for example). We want to add more gender neutral themes as per our customers requirements. Your feedback is important, please let us know what colours/themes would you like to have for your next slumber party experience. If there is any particular theme that you would like to have, send us a message to see if we can help. We want to create/design more themes/colours as per our customer's requirements and needs.
Q. How many themes are available?
Currently we have 7 themes available: enchanted garden, sweet dreams, savanah safari, delish donuts, true north, super heroes and knights. Please check the details in our parties section. As the demand increases for our little business, we will be introducing more themes as per our customers feedback. Please contact us if you have any feedback or you have any special request. We would love to hear from you.
Q. Are your packages available for a Full night?
Our themes-packages are conceived to use for a 2-3 hours as we recognize that not all the families are prepared to host an overnight Slumber party. However full night rental of our packages is available under request. Please check with us.
Q. Is cake included as part of your basic slumber party package?
No it is not. Please check "our parties" section to confirm what it is included in our basic package. Currently we are not offering a deluxe package that includes cakes or other baked products. Or photography or entertainers. We are looking forward to collaborate with local suppliers developing exclusive Glee Tribe adds on/ or a Glee Tribe deluxe package that may include other items so you can have the best experience ever. We are currently offering a VIP Service for those parents who want to delegate all the planning of a slumber party to Glee Tribe. We understand that your time is valuable and we are here to help you. We have our own list of trusted suppliers to execute your slumber party vision or any other event that you may have in mind.
Q. How much time it takes to set up my party?
It depends on how many guests and tents are needed. To set-up four tents, foam matresses and sheets plus decorations you should allow for about an hour give or take. Our tents come fully assembled so set-up is simple.
Q.Do you clean the space where the tents will be set up? Before and After?
No. To protect our equipment from damage as per our Rental and Liability Agreement. We recommend to deeply vaccum the area where the tents will be set up. Cleaning is not included in our service package. We will bring with us a long white bed sheet to be placed in the area where the tents will be set up to protect the mattresses. The person hiring (Customer) our services is responsible to clean the area before and after the party is finalized
Q. Can I host my Glee Tribe party in my backyard or any outdoor setting?
Glee Tribe can only be used outdoors under the following conditions: • Between the months of July and August • When outside is in an alfresco or verandah area. • Instead of mattresses, the tents will be set up on picnic blankets. • Sprinklers, hoses, splash pools etc. must not be used near Glee Tribe hire equipment. • All pets must be kept away from contact with any Glee Tribe hire equipment.
Q. Are the tents waterproof?
No, they are not, our current products are not waterproof. Currently we don’t have waterproof fabrics for our tents. However, we may have in the future. Ask us if you have a specific inquire.
Q. Are you part of a local charity or local social program?
Currently we are not, however we are committed to actively be part/support local charities and social programs towards helping kids and women in need. If you are a member of a local charity (silent auction, giveaways, sponsorship etc) and if it alignes with our values we would love to be able to help.
Q. Is there an age range for a tent hire?
Between 5 and 12 years old maximum. Please read our User Agreement.
Q. How do you clean your tents, covers and pillows?
All our tents covers, blankets, sheets and pillows are laundered after each rental using sensitive washing liquid. Mattresses, pillows and decorative items are always disinfected and also spot cleaned when necessary using kids friendly products.
Q. Are your tents available to purchase?
Yes. If you would like to buy an individual tent, please send us a message. We can do customized tents for rooms decorations or other spaces, and we would love to help you.
Q. Do I need to supply power?
Our indoor tent lights require power and are tagged and tested, however we have available indoor lights that are solar & battery powered if you require.
Q. How do I book a party or hire equipment?
Simply, choose your theme,read and accept our service agreement, proceed to pay your 50% deposit and submit your requirements to our e-mail:firstname.lastname@example.org or directly using our website. Also if you any specific request , you can send us a message any time. we will return your enquiry within 24 hours.
Q. How much space will I need per tent?
The overall width of the tent, mattress and breakfast tray is approximately 100 cm wide x 2.4m long. If there is limited space, we sit the breakfast trays on the ends of the mattresses and/or length ways in between the tents. The tents are generally set up next to each other and/or opposite depending on the space available. Our basic package includes 4 tents. Please send us a message to inquire more. If you are unsure if you have enough space to host your slumber party, don’t hesitate to send us an email with some photos/measurements of the room you intend on hosting the slumber party. You also need to remember that if you intend on setting up the tents facing one another, there needs to be room in the middle of the room for the guests to access their tents.
Q. Can Glee Tribe host the party?
We don’t stay and host the party, but we ensure everything is set up just as you need it. However we can also help you hiring entertainment and other vendors if you have a more specific request. Check our VIP Service.
Q. Can I rent the tents for more than one night?
This can be pre-arranged and extra charges will apply. Simply make a note with your enquiry.
Q. Do you deliver to all NCR ?
We deliver to Downtown Ottawa/Gatineau area within the National Capital Region. For delivery outside this area, please contact us. Extra charges may apply.
Q. What is your cancellation policy?
A minimum of 14 days notice must be given.
Q. Do you have a Brand Ambassador Program?
Yes. If you are an influencer in your community and you would like to collaborate with us. Sends us a message.
Q. Do you post pictures of your parties in social media?
We take great pride in the quality of our slumber party experience. We understand and respect the desire for privacy of our customers. We just release pictures with kids, when the host approves it, share them in social media, or when they signed or Social Media Release form.